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ACCOUNT MANAGEMENT
Freelance Account Management Services - Flexible, expert support without the overhead of a full-time hire.
At QSP Consulting, we believe that looking after your existing customers is rule number one when it comes to building trust, loyalty, and long-term success, regardless of your organisation’s size. Too often, businesses focus heavily on new acquisition while overlooking the relationships and revenue already within reach.
That’s why we created our freelance account management service. A flexible, high-impact solution for organisations facing peaks in workload or gaps in internal capacity. With over 20 years of combined experience in account management, we offer strategic and operational support that’s tailored to your business, without the overhead of a full-time hire.
Whether you’re scaling, restructuring, or simply need dependable, hands-on support, QSP delivers account management that’s proactive, professional, and aligned with your brand.
Client Services
We map out tailored onboarding workflows that align with your service delivery, ensuring consistency, transparency, and a smooth client experience from day one.
Onboarding Workflow Design
Professionally branded and thoughtfully curated, our welcome packs provide clients with everything they need to get started - Key contacts, timelines, tools, and expectations, all in one place.
Client Welcome Packages
We lead structured, engaging kick-off sessions that build rapport, clarify scope, and establish shared goals all helping to set the foundation for a productive partnership.
Kick-Off Meeting Facilitation
From timelines to task tracking, we manage the onboarding process end-to-end, coordinating internal teams and client stakeholders to keep everything on schedule and aligned.
Onboarding Project Management
We take time to listen to your customers - capturing their needs, expectations, and feedback - then translate those insights into internal training and enablement. By helping your team understand and articulate the customer value proposition, we strengthen alignment, improve service delivery, and build lasting trust.
Customer Education and Enablement
We ensure all final assets, documentation and agreed outputs are delivered in a clear, branded format, leaving no loose ends and reinforcing your commitment to quality and reliability.
Final Handover and Deliverables
A structured wrap-up session that reviews outcomes, confirms handover details, and provides space for reflection, ensuring clients feel heard, valued and supported through the final stage.
Offboarding Meeting
A tailored checklist that guides internal teams through every step of the offboarding process, covering documentation, access removal, final communications, and continuity planning.
Offboarding Checklist
We facilitate thoughtful feedback conversations and make it easy for clients to share testimonials, capturing insights that strengthen your service and support future growth.
Feedback and Testimonial Request
We compile a concise summary of project outcomes, challenges, and key learnings, providing valuable insights for internal improvement and future client engagements.
Reports and Lessons Learned
Account Management
We develop tailored account plans that align with your clients’ goals, sector trends, and growth opportunities, ensuring every engagement is purposeful, proactive, and results driven.
Strategic Account Planning
We facilitate structured quarterly reviews that showcase progress, surface insights, and identify new opportunities—keeping stakeholders aligned and reinforcing your value.
Regular Business Reviews
We nurture relationships with empathy and consistency, tracking engagement, anticipating needs and ensuring clients feel supported, heard and valued throughout their journey.
Client Relationship Management
When needed, we represent your brand in person, building rapport, deepening trust and gathering insights that remote interactions can’t always capture.
Client On-Site Visits
We proactively uncover ways to deepen client value. Introducing relevant enhancements, renewals or expanded services that align with their evolving needs, timing and long-term goals. Every recommendation is thoughtful, client-first, and designed to strengthen trust and retention.
Upselling and Retention Strategy
We act swiftly and professionally when challenges arise, coordinating internal teams, communicating clearly and resolving issues with minimal disruption to the client experience.
Issue Escalation and Resolution
We support the preparation and submission of proposals and tenders, ensuring documentation is clear, compelling and aligned with client expectations and sector standards.
Proposal and Tender Coordination
We manage timelines, deliverables and stakeholder communications, keeping projects on track and ensuring your clients experience seamless, reliable delivery.
Project Management
Our Packages
Monthly Retainer
With partnership in mind, this service is ideal for those who need consistent support, deeper client relationships and proactive client management.
Minimum of 4 business days per month.
Minimum 3-month contract.
Pre-Paid Hours
With flexibility in mind, this is suited for SMEs or start-ups who require ad hoc support. Draw down on hours as and when required.
Minimum of 12 hours block purchase.
Project Based
Focusing more on well-defined full time projects with clear deliverables and timelines.